Frequently Asked Questions

Yes! Every PDA undergoes our comprehensive 12-point restoration process and is fully tested before shipping. We guarantee all devices are in perfect working order. Each PDA goes through functionality testing, battery replacement if needed, and a 48-hour burn-in test before certification.

Each PDA comes with essential accessories including stylus, sync cable, and charger. Original accessories are included when available, otherwise high-quality compatible replacements are provided. The specific accessories included are listed in each product description.

Yes, but it requires some additional steps. We provide USB sync cables and instructions for syncing with modern Windows and Mac computers. Some models may require virtual machine software for full compatibility. We include detailed sync guides with every purchase.

There are many reasons! Collectors appreciate the historical significance, enthusiasts enjoy the nostalgia, and some users prefer the focused, distraction-free environment. PDAs are also popular for retro gaming, as digital notepads, and as unique conversation pieces.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption for your protection.

Yes! Click the "Notify Me" button on any out-of-stock item to join the waitlist. You'll receive an email as soon as the item becomes available. We also offer a sourcing service for specific models - contact us for details.

Yes, we offer discounts for orders of 5 or more PDAs. This is popular with museums, educational institutions, and collectors. Contact our sales team at bulk@pdapalace.com for a custom quote.

Standard shipping within the US takes 5-7 business days. Express shipping (2-3 days) and overnight options are available. International shipping typically takes 10-15 business days. All orders include tracking information.

Yes! We ship to most countries worldwide. International shipping starts at $24.99 and includes tracking and insurance. Please note that customs duties and taxes may apply and are the buyer's responsibility.

Each PDA is wrapped in anti-static material, secured in custom foam inserts, and double-boxed for maximum protection. We include moisture protection and clearly mark packages as fragile to ensure safe delivery.

Battery life varies by model and usage. Most Palm PDAs last 2-4 weeks on a charge with moderate use. Color screen models and those with wireless features have shorter battery life, typically 3-7 days. All our PDAs come with new or professionally reconditioned batteries.

Yes! Palm OS devices can run thousands of applications, and Windows Mobile PDAs support various programs. We provide links to software archives and installation guides. Some modern apps won't work, but there's a vast library of period-appropriate software available.

First, ensure it's fully charged (leave on charger for at least 4 hours). Try a soft reset using the reset button. If issues persist, contact our support team. Remember, all PDAs are covered by our 90-day warranty.

No, Palm OS and Windows Mobile are different operating systems with incompatible applications. However, many popular apps had versions for both platforms. Check the product description to confirm which OS your chosen PDA runs.

Most PDAs support SD cards up to 2GB (standard SD). Some newer models support SDHC cards up to 32GB. We recommend using period-appropriate card sizes for best compatibility. Check your specific model's specifications.

WiFi-enabled PDAs can connect to modern networks using WEP or WPA security (not WPA2/3). Bluetooth functionality works with many devices. However, cellular data features on phone-enabled PDAs typically won't work with modern networks.

Our warranty covers all hardware defects and functionality issues not caused by user damage. This includes screen problems, button failures, charging issues, and connectivity problems. It doesn't cover drops, water damage, or normal battery degradation.

Yes! We offer a 30-day return policy. PDAs must be returned in the same condition as received with all accessories. We provide prepaid return labels for US customers. A restocking fee may apply for opened items.

Yes, we offer repair and restoration services for personal PDAs. Contact us with your model and issue description for a quote. Typical turnaround time is 2-3 weeks depending on parts availability.